Thunder Egg provides this Site as a service to our customers. Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail, billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors. If you do not agree to these terms, please do not use this Site.

Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since Thunder Egg may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

Site contents

Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it, in accordance to our returns policy, with your invoice to any Thunder Egg store or to the shop address by mail.

Returns policy

Products purchased on this website site may be returned for a refund within 14 days, starting from the day which you received the goods. Products can be returned either to our Oldham St shop in Manchester or by post to the return address which is written on the back of your delivery note inside the parcel. Please refer to our full returns policy here. We do not refund the postage cost of the original order if the item is unsuitable or does not fit. In the case of a faulty or incorrect item, you must contact us before returning the item. Please include clear photos of the fault or incorrect item. If we agree to accept the return, the item must arrive back with us for inspection before the return postage is refunded. If an item you are returning gets lost in the post on their way back to us we are unable to accept responsibility. We strongly recommend that you send the items using a recorded delivery service. We do not offer returns on goods that have been used, worn, washed, marked or damaged. We are unable offer returns on the following products due to hygiene reasons: swimwear, underwear, earrings, socks.

Product information

The Thunder Egg products displayed on the Site are available in select Thunder Egg stores in the United Kingdom. The prices displayed on the Site are quoted in GBP (British pounds, £) and are valid and effective only in the UK. We will ship internationally but prices, postage costs and delivery times may vary. We are not responsible for paying any import duties and taxes on international orders.

Order Information

Your delivery address is taken directly from your order, so please ensure this is correct when completing the checkout process. We do not receive your PayPal address details at any stage of ordering, we are only able to dispatch to the address entered in the order form on our website. If you realise you have entered an incorrect address, please contact us ASAP on orders@thunderegg.co.uk as we aim to pack orders within 24 hours. Incorrect addresses cannot be amended after dispatch. We cannot be held responsible for any incorrect addresses provided to us and any subsequent parcel delays / losses due to address errors. Please ensure that all details have been filled out correctly before completing your order. The address you have provided can be viewed on your order confirmation email.

Shipping

We send any items ordered by first class delivery. If everything that you have ordered is currently in stock then we will ship your order within three days of placing the order. If you make an order which is currently out of stock then you will be notified either by telephone or e-mail, so please make sure that you supply us with a current email address. Your order can then be modified according to your preference, usually either by placing the order on hold until the item is in stock, shipping your order in more than one delivery or cancelling the order. We will ship internationally but prices, postage costs and delivery times may vary. We are not responsible for paying any import duties and taxes on international orders. If your order does not arrive within 2 weeks then it will be marked as lost in the post, we will then make a claim from the postal service for compensation. Only once this compensation is received will we be able to replace your order.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on our Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Links to other web sites and services

This Site may contain links to other websites that are not under the control of Thunder Egg. Thunder Egg has no responsibility for the linked websites, nor does it necessarily endorse the linked websites. Thunder Egg provides the links solely for the convenience and information of our Site users.

Disclaimer

Thunder Egg provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Thunder Egg expressly disclaims any duty to update or revise the materials on this site, although thunder egg may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that thunder egg shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify, and hold Thunder Egg harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site, your breach of these Terms of Use, and/or any of the foregoing agreements, representations, and warranties.

Termination

These terms are effective unless and until terminated by either you or Thunder Egg. You may terminate this Agreement at any time. Thunder Egg also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Thunder Egg’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Thunder Egg, you must immediately discontinue use of this Site and promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise. Note that certain provisions of this Agreement (Site Contents; User Comments, Materials, Feedback, and Postcards; Disclaimer; and Indemnity) will survive termination.