Please take a peep through our FAQs if there is something you need to find out, if the answer you are looking for is not listed then please drop us a line here.
Do you have a shop?
Yes! We have two shops located in Manchester, UK. Our larger shop is on Oldham Street and our second shop is on the first floor inside Afflecks on Church Street, both in the Northern Quarter.
Do you have any special offers?
We regularly run promotions for our customers! If you would like to keep up to date with all of the latest discounts and vouchers, please sign up to our mailing list or check our social media pages (links at the bottom of this page)
Can I redeem an offer if I have already placed my order?
Orders cannot be amended once they have been placed unfortunately.
Which size will fit me?
Please see our size guide section at the bottom of the page. If you are still unsure, get in touch by emailing email@example.com and we will be happy to advise with further sizing info!
Do you ship to my Country?
We ship worldwide!! UK shipping starts at £2.95 for small items such as pins and patches, £3.95 for medium items like small pieces of jewellery or stationary, and standard shipping for everything else is £4.95. Shipping is FREE if your order is over £25 (UK Only). International delivery outside of the UK is £12.95. Further info about delivery can be found on our Delivery and Returns link at the bottom of the page.
How long will my item take to arrive?
We aim to dispatch orders within 2 working days of them being placed. UK - Standard Delivery - 1st Class Tracked - Delivered within 2-3 working days Europe - International Signed For - Delivered within 3-7 working days USA & Rest of the world - International Signed For - Delivered within 7-10 working days
Where is my item?
All of our parcels are sent via a tracked service. This tracking information will be sent to you via the email address you provide when placing the order so please ensure this is correct. If your parcel is taking longer than expected, please drop us an email to firstname.lastname@example.org and we will do our best to track it down for you!
How do I return an item?
Please see our Delivery and Returns link at the bottom of each page for a full guide to returning an item.
Can I return my online orders in your stores?
Yes, but only to our Oldham St shop. Please read our delivery and returns section and if your item is in a returnable condition and within the returns period of 14 days then pop it into us. PLEASE NOTE, if you paid via PayPal, we can’t issue a refund back onto a credit or debit card in store, but we will issue the refund via PayPal once the item has been left with us.
Do you ever work with Bloggers?
Yes! We love to hear from bloggers. If you are interested in collaborating with us, please get in touch using our contact form or pop into our Oldham St shop and have a chat with us!
Do you have any job vacancies at your shops?
When a job vacancy becomes available we will post it on our social media accounts first so make sure you follow us!
Do you take work experience applications?
Unfortunately not at this time, sorry!
I'm working on a student project, please can I interview you / take photos in store?
We aim to accommodate as many student projects as we can at Thunder Egg but we get a vast amount of requests! We politely ask that if you are interested in using our shop as a case study, you drop us an email to email@example.com before your visit. This way we can invite you in at a quiet time so we can offer more assistance with your requirements. Unfortunately we will not always be able to help if project requests are made on the spot in store.
I saw an item in your shop but I can’t see it online, can I still order it?
Please send an email to firstname.lastname@example.org and describe the item to us with as much detail as possible (brand, colour, print, size etc)! We will do our best to locate it and if you would like to order it we have various payment options available.
The size I want isn’t available online, will it be available in store?
Our online stock generally reflects the stock levels in our shops too, but please feel free to get in touch and check with us as we occasionally have single items or sizes left in store.
I have a question about a product I purchased in one of your shops.
If you have any questions or queries about a product purchased in store, please pop in and see us, or get in touch via the contact form on our website. We will aim to respond to your email ASAP (within the shop opening hours).